Menu catalog
Dishes with photos, sizes and notes.
WhatsApp Business for delivery and takeout
WhatsApp Business for restaurants and local delivery
For many local food businesses, WhatsApp is the order line. A little structure keeps rush hour from becoming chaos.
- Your own business only
- Refund if no SMS
- US · Canada · UK
Quick answer
Restaurants, bakeries and local delivery services use WhatsApp Business to take orders, share the menu as a catalog and send "on the way" updates. Use quick replies for the menu link, delivery area and payment options, labels for order status, and an away message for closed hours. Keep the account on the restaurant's number so it doesn't depend on one employee's phone.
Highlights
Order status labels
Received, Preparing, Out for delivery, Delivered.
Delivery area reply
A quick reply with zones and times.
Closed-hours message
Away message with opening times.
Rush hour tips
- Pin the order template as a quick reply.
- Use labels to see unconfirmed orders at a glance.
- Link a computer at the counter with WhatsApp Web.
Couriers
Couriers should use their own phones and talk to the restaurant account, not share its login. If you also sell on delivery apps, keep those orders in their own apps.
The number
Use a business number you'll keep. A Noir SMS number can verify a test or trial account of your own business, but the main account belongs on a long-term line, because WhatsApp asks for a new code when you change phones.
Step by step
- Set up the restaurant numberVerify WhatsApp Business on the restaurant's line.
- Add the menuBuild the catalog and quick replies.
- Organize ordersUse labels and linked devices for the counter.
Frequently asked questions
Can I accept orders automatically?
Automated ordering needs the WhatsApp Business Platform or a partner.
Should couriers use the business number?
No. They message the business account from their own numbers.
Related services
Related guides
App guides
How to use WhatsApp on two phones
Use the same WhatsApp account on two phones with linked devices, or run two different accounts. How companion mode works and what each option needs.
Read the guide →Safety & privacyWhatsApp hacked: how to get your account back
Someone took over your WhatsApp or you got a code you didn't ask for? How to get your account back, lock it with a PIN and warn your contacts.
Read the guide →App guidesWhatsApp Web and virtual numbers: what works and what doesn't
Can you use WhatsApp Web with a virtual number? How linking works, why you still need the app on a phone and how to keep the account after the number.
Read the guide →More solutions
WhatsApp bulk messaging, the allowed way
WhatsApp bulk messaging and broadcasts: what actually works (and what gets you banned)
Unsolicited WhatsApp bulk messages get numbers banned. Learn the allowed options: broadcast lists to opted-in contacts and Meta's official Cloud API.
Read more →WhatsApp for digital marketingWhatsApp marketing that respects consent
Use WhatsApp Business for marketing the right way: opt-in, catalogs, click-to-chat links, labels and US, Canada and UK consent rules, explained simply.
Read more →WhatsApp for customer supportCustomer service on WhatsApp: a practical setup
Run customer support on WhatsApp Business: profile, quick replies, greeting and away messages, labels, multiple agents and a stable support number.
Read more →More ways to use WhatsApp BusinessEveryday uses of WhatsApp Business beyond marketing and support
Practical WhatsApp Business uses: appointment reminders, order updates, communities and channels, and keeping work separate from your personal number.
Read more →Receive your WhatsApp code privately
Create a free account, add funds from $5 and receive your one-time code in under a minute. Not charged if no SMS arrives.
Noir SMS is not affiliated with, endorsed by or sponsored by Meta Platforms, Inc. WhatsApp, Facebook and Meta are trademarks of Meta Platforms, Inc. Use virtual numbers only for your own legitimate business accounts and in line with Meta's terms and policies; spam, unsolicited bulk messaging and policy evasion are prohibited.