Contact
Contact Noir SMS
The quickest way to reach us is the Support page in your dashboard, or by email at support@noirsms.com. Many questions are answered by how the service already works: if a number receives no SMS within 20 minutes, the charge is refunded to your balance automatically, and you can cancel a number 2 minutes after purchase for an instant refund if no code arrived. For anything else, a short message with the right details helps us answer faster.
Quick answer
Email support@noirsms.com or open the Support page in your Noir SMS dashboard. Include the phone number, the time of purchase and the service you were verifying. Never send your password or any verification code. Abuse reports go to the same address.
Dashboard
Logged in? Use the Support page for questions about a number or a payment.
What to include in your request
Tell us the email address on your Noir SMS account, the phone number you bought, the approximate date and time of purchase (with your time zone), the service and country you selected, and a short description of what went wrong.
For payment questions, include the top-up amount, the method (card or USDC/SOL on Solana) and, for crypto, the transaction signature.
Never send your password, your two-factor codes or any verification code you received. Noir SMS support will never ask for them.
Refund questions
Refunds for numbers that received no code are automatic and go back to your balance, not to your card or wallet. Before writing, check whether the 20-minute window has ended or whether you can cancel the number yourself from the dashboard.
If a refund you expected does not appear in your balance, or you think you were charged incorrectly, email us with the number and time of purchase and we will look into it.
Reporting abuse
Noir SMS may only be used to verify your own legitimate accounts. If you believe one of our numbers was used for fraud, scams, impersonation, harassment or spam, send a report to support@noirsms.com with the phone number, the date and time, the platform involved and what happened. Accounts that break our acceptable use rules are closed.