Forgot your WhatsApp two-step verification PIN
Quick answer
If WhatsApp asks for your two-step PIN and you don't remember it, tap 'Forgot PIN'. If you added an email to two-step verification, WhatsApp sends a reset link there. Without an email, you have to wait 7 days without using WhatsApp on that number before the reset option appears, and then you can register again. Add an email to two-step verification now so it never comes to that.
Two-step verification protects your WhatsApp from SIM swaps and anyone who intercepts your code. The trade-off is that forgetting the PIN locks you out too. Here's how the reset works and how to set it up so you don't get stuck.
Reset with your email
On the PIN screen, tap 'Forgot PIN?', then 'Send email'. WhatsApp sends a link to the email you added when setting up two-step verification. Open it and confirm to turn off the PIN, then register and set a new one.
Without an email: the 7-day wait
If you didn't add an email, WhatsApp only offers a reset after 7 days without the number being used on WhatsApp. After the reset, you can register, but messages that arrived in the meantime may be lost.
When you're asked for a PIN you never set
That's usually a recycled number whose previous owner set a PIN. You can't reset it by email. If it's a temporary number, use another one. If it's your new SIM, wait for the reset option.
Avoid getting locked out
- Add an email in Settings, Account, Two-step verification.
- Save the PIN in a password manager.
- WhatsApp asks for the PIN now and then to help you remember it. Don't skip those prompts.
Frequently asked questions
Can WhatsApp support reset my PIN?
Support can't tell you the PIN. The reset options are the email link or the 7-day wait.
Will I lose my chats if I reset the PIN?
Not if you restore from your backup when you register again.
Is the two-step PIN the same as the SMS code?
No. The SMS code is sent each time you register; the PIN is one you choose.
Should I set a PIN on a temporary-number account?
Yes. It stops whoever gets the number later from taking over your account.
Services in this guide
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