Contacting Noir SMS support
Quick answer
Open the Support page in your dashboard and create a ticket. We reply in the same thread. Include the number, the service, the time of purchase and what happened. Many issues fix themselves: a number with no SMS is refunded automatically after 20 minutes, and you can cancel after 2 minutes for an instant refund if no code arrived.
Support works through tickets so the whole conversation stays in one place.
Before opening a ticket
- No SMS? Wait for the automatic refund or cancel after 2 minutes.
- App refused the number? Cancel and try another country.
- Need a second code? Request another SMS on the same number while it's active.
What to include
- The phone number and service.
- When you bought it.
- What the app showed (screenshot if possible).
- For payments: amount, method and, for crypto, the transaction ID.
Other contact
If you can't log in, use the contact page on the site or email support@noirsms.com from the address on your account.
Frequently asked questions
Can you get a code that never arrived?
No. If the app never sent it, there's nothing to retrieve, but you're refunded automatically.
Do you offer phone support?
No, support is by ticket and email.
Services in this guide
Keep reading
What Happens If the SMS Never Arrives? Noir SMS Refunds Explained
How Noir SMS refunds work: automatic refund after 20 minutes with no SMS, manual cancel after 2 minutes, and credit back to your balance.
Read the guide →TroubleshootingSMS Verification Code Not Arriving? Causes and Fixes
Not getting an SMS verification code? Fix rate limits, country code format, voice-call fallback, rejected number types and resend timing, step by step.
Read the guide →Your accountSecuring your Noir SMS account
Protect your Noir SMS balance: turn on two-factor authentication with an authenticator app, use a strong password and keep your API key secret.
Read the guide →Your accountCreating a Noir SMS account
Sign up for Noir SMS with an email and password or with Google, add funds and get your first virtual number. What you need and what happens next.
Read the guide →Your accountAdding funds to your Noir SMS balance
Top up your Noir SMS balance by card through Stripe or with USDC or SOL on Solana. Minimums, bonuses and how long each method takes.
Read the guide →Your accountDoes Noir SMS balance expire?
No. Your Noir SMS balance never expires. What counts as balance, how refunds and affiliate earnings are added, and what happens to unused funds.
Read the guide →